Our approach to claims is being with you when you need us the most and always to settle our Insured’s claims promptly and fairly.
Fidelity United offers a wide range of services to both our Individual and Corporate clients.
In the event of a claim, Fidelity United will help you get your operations back to normal as quickly and efficiently as possible.
We will help make it simple for you to ensure that our professionally qualified claims team attends to your claim intimation to provide the highest level of service performance standards within the shortest possible time.
We also utilize the services of excellent professional independent surveyors & Loss adjusters recognized both internationally and locally whenever required for claims investigation, risk assessments and obtain all the necessary facts, under our close supervision and follow up.
Fidelity United makes it simple with dedicated personal support in every step of the way through the below service levels;
- Prompt acknowledgment of intimated claims.
- Proper guidance to policy holder on claims matters and provide appropriate information on its progress.
- Prompt settlement of claims once settlement terms have been agreed.
- Periodical follow ups on all outstanding claims.